(from our complaint email)
1) False advertising. We booked a Deluxe Room, with a Queen Bed and a Sofa bed. Yet as the image below shows, we did not receive the promised sofa bed. In addition, The Grape House's page in hotels stated that it has free car parking, which was a decisive factor in our decision to book it. However, no such parking was available, and so we had to park, for a fee, 800 meters away from the hotel.
2) Abysmal conditions. The room, especially around the bed, was extremely dusty. Image attached. Furthermore, there was black mold on the walls, images attached. This combination made the room uninhabitable for us, since one of us has respiratory allergies, and had struggled to breath while in the room. Thus we left it at midnight of our first night (out of the 2 we ordered), and in fact did not even stay there for a single night. We notified the staff of our decision while leaving, and got no informative response.