I booked a vacation package for a hotel in Mayakoba, and while the hotel and flight were great, the transportation service provided by MTS was terrible. Upon arrival, they crammed 11 people into a van and started going from resort to resort, dropping off passengers. This process took over 3 hours on narrow, bumpy roads, leaving my wife and child completely exhausted.
For the return trip, we were charged extra for direct transportation to the airport, which took only 40 minutes. It’s unacceptable that we had to endure such a long and uncomfortable journey on arrival when a direct route was clearly available. This transportation service was the worst part of our trip, and I would strongly advise others to avoid using it.