Before leaving from the US, we would have rated this hotel 5 STARS!!
Renato, Serena, Simona and the rest of the staff were amazing and answered our questions minutes after sending an email. They helped with restaurant reservations, recommended sites to visit, where to purchase a SIM card, delivery of an item we ordered, driver pickup from the airport, parking our rental car in a safe location the night before departure and coordinating our car delivery morning of departure.
The hotel has so much history and it was explained upon arrival. Location is perfect!