I complain about hotels.com website. Your service is extremely bad. This hotel had already closed their rooms, but your system still show it available. I booked a room at here, paid it all. But when I went to this hotel, no room for me to stay. I had to find another one temporarily. No one from you informed me about the problem and I could not find any your contact to solve the issue. I'm really disappointed about your service at the first time I use it. You have to return completely my money right now, asap. You can ask the boss of this hotel for more detail. I prove it by the picture below, it's an invoice of another hotel (named "Thanh Phuong" hotel) I was living there.