Hi
I have been to Koh Chang many times and this was the firs Hotel I was really disappointed on, none of the receptionists could speak one word of English. They could not even get me a taxi for the airport the last day, finally after 20 minutes of sign language and slow speaking they pointed and said “taxi go white sand” I could not believe it and I had to take a taxi and look for help elsewhere.
3/13 days my room were not cleaned and finally and worst of all, the first day I “showed” that the door lock to my villa was broken so I could not lock the door at all, I brought people from the reception 2-3more times to the door during the week and they said” oooo” or “yes” and recorgniced the lock were broken but after 13days of stay they did not fix it..
most hotels are great at Koh Chang but this one was really expensive, bad service and really really REALLY far from any beech, you had to traverse ringly steep mountain roads for 10-15 minutes to get to the nearest beech.