The staff here are super friendly and helpful. There are both a bus line and a ferry that are easily accessible. The hotel is located in a walkable area with restaurant options, little stores, bakeries, etc. The food in the hotel restaurant is delicious, although more low carb options would be a great addition. I found it to be very clean and well kept. The property does not have a public pool, but there are wonderful beaches not too far of a drive away. They do have one upscale suite that has a small private pool. I really like this property, and the staff really makes this the very best place in my opinion. The owner of this property also owns other locations, some in the heart of Chania, if you like being in the city. If you call this property and tell them what you are looking for, they will do their very best to find the best accommodations for you at one of their properties. I love these people! I will continue to be a patron of theirs.