2/10 - Insatisfatório
19 de fevereiro de 2025
Complaint Regarding Crib Availability
I am writing to express my disappointment regarding the lack of a crib during my recent stay at your hotel. As a mother traveling with an 8-month-old baby, I specifically chose your hotel because your website stated that cribs were available upon request.
Prior to my arrival, I requested a crib in advance. Upon check-in around 8 PM, I asked the front desk for the crib again, only to be told that it was not available—without any explanation. As I needed to bathe and put my children to sleep, I was frustrated but chose not to escalate the issue at that moment.
If your hotel does not provide cribs, this should not be advertised as an amenity. Because I relied on this information when booking, I was left in a difficult situation. I had to surround my baby with pillows to prevent him from falling, and as a result, I spent the entire night unable to sleep, worried for his safety.
I cannot help but wonder—if a baby were to fall from the bed due to the hotel’s failure to provide a promised crib, would the hotel take responsibility for any resulting injuries? This experience was extremely disappointing, and I will not be staying at your hotel again. I hope you take this matter seriously and update your policies accordingly to prevent other families from facing the same issue.
Jihye
Jihye, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
