- Poor management, we delayed our Umrah by 5 hours because we were told the kids club will open at 3pm (3-9pm) but no one was there at 3:15pm, upon checking, the management was making an excuse, it's first day of Ramadan. They didn't know the contact number of the kids club staff, when I showed them their mobile phone number, they asked us to wait in the lobby and disappeared. Ultimately, we had to take our 3 kids for Umrah with us in the hot and busy conditions.
- Jowel (Janitor) was the doing the good job but he was clueless when I asked why the shower area turn into a puddle whilst and after the shower is taken? He was carrying a squeegee to just clear the standing water. Water had damaged the woodwork some areas around the toilet which requires hole filling and remediation work done.
- Buffet breakfast was excellent, staff was nice, thanks for the incharge who let us take some fruits and cakes for our kids who were sleeping during the suhoor (1-4am).
- The guy in arab attire who was serving welcome drinks was great, my kids got excited when they saw him on Shaza's Insta page
- Check-in was smooth, hotel condition was good and clean, well maintained except room toilets, lifts were instantly available
- Good 10 minutes downhill walk, not good when you return with a wheelchair or pushchair.
- Bus took 25 minutes, from Hotel it took us to Al Rasaifah for a utrun then went past the haram to the Aziziya area and took another uturn then dropped at the bus stop near the haram