We booked this hotel based on its location, and its overall rating. But we have learned a big lesson – we should have read some reviews before booking - not after booking. After booking the room, we queried the Hotel about reviews that mentioned bedbugs, excessive noise by other guests, tiny room ceiling height, and cleaning needed in some rooms. We sent polite queries, but never received a single response so we ended up paying again for a different hotel, which was excellent. I have never had a Hotel just refuse to answer my multiple, reasonable and polite emails.