Very bad experience. Arrived at the property on Friday 2:12pm, and met the host Nikola, who claimed that the key to our sea view apartment with queen size & double bed had broken in the lock, and that the locksmith wouldn't be able to attend until Monday due to it being a weekend. Said he could put us up in an alternative apartment which had no view whatsoever (sandwiched between taller buildings), and only had 1 double bed. We accepted the apartment for the night being that we'd been travelling all day and were tired. The following morning I contacted Nikola to tell him that I was unhappy with the arrangement and would like a refund. He was very unhelpful, telling me to cancel through Hotels.com and they will process my refund and instructed us to vacate the apartment before 10:30am, which we complied with. However, when I tried to process my refund through Hotels.com, they advised that they were unable to do it as Nikola was refusing to comply. Nikola had lied to the Hotels.com team about the chain of events, claiming that I was only offered the room with no view because I arrived earlier than my scheduled time, and that he offered to move us to a room with a view which we declined. Nikola is a dishonest and untruthful character, who Hotels.com would do well to ban from their platform, so that he doesn't continue exploiting their platform users.