I had the most horrible experience at this place!!! Hugely priced!!! Better options nearby!
No room is near the beach even though they boost "beachfront" in the description. Indeed, "beach view" is NOT "beachfront". I was robbed of an entire weekend, having to deal with unscrupulous and non-cooperating staff who would tell different stories ("lies") about their manager being unavailable!!
Know that if you ever have a legitimate issue with their hotel, you will NEVER be able to speak with the manager. They just take your money and don't care about your experience as a customer.
First, they wouldn't agree to offer a partial refund after I decided to cancel my booking upon arrival and finding out that their room was in no way quiet (in middle of downtown) nor beachfront. The partial refund was right under expedia rules BUT they kept me for 5 hours before agreeing to it. Up until now, 1 week later, they still haven't processed anything and the total charge appears on my card.
I escalated the issue to expedia which is also extremely poor in handling the situation!!! Now I am left with a deficit of cad 400, a totally ruined weekend plan, and additional costs bared to return to my original place of stay.
I have told them they should now process a TOTAL refund based on the circumstances! Such an awful experience shouldn't occur to people when there is clearly misleading information on the hotel room description and total lack of understanding of expedia rules from hotel staff!