They did not carry out the check in, even though I did it days in advance. They rented my room and made us wait for the room to be cleaned. At night after 11pm they made repairs, I could not sleep for several days. At the reception they do not answer calls. When I asked to replenish the drinks in the minibar, they came to remove the drinks and entered without permission, finishing my shower, very unpleasant, without an explanation, this due to a mistake. The staff did not have the professionalism to check and avoid an incident due to an error for another guest. For a five star hotel, the service was not appropriate, I stayed a week and what I received was an apology note, when I asked to speak to the manager in person to clarify the inconveniences and he did not agree to see me