The staff was impecable in their service and attentiveness; the villa was super clean and provided everything we needed; finally, though, the one flaw was the attitude of the receptionist, as she was combative, arrogant, and, overall, unpleasant to speak to.
The issue was: I rented a motorbike and was almost charged for a period of time which I did not use it. It was not explained to me that I needed to submit the key, by a certain time, in order to not be charged.
The communication needs to be a lot better and the receptionist needs to understand that she is there to HELP the client and NOT make them feel poorly. I will reconsider going there again because of my unprofessional, unpleasant experience with this young lady.