2/10 - Insatisfatório
28 de julho de 2019
This Hotel / Hostel is not serious and deceive its customers !!!!! Absurd!!!!!! after driving many Km I arrived exhausted and then for my surprise, the receptionist just told me that by her mistake she gave our room for another family. She tried to call that family to change the room, and after she tried to call the owner of the hotel, but she was not able to reach them. After waiting for more than 1 hour she put us in another room, and she said it was smaller and cheaper than the room I had payed. She also promised that I would receive a reimbursement at the Check out with the manager of the hotel. The day after when I talked to manager, he just said that he was sorry for the mistake of his employee (!!!!!!) and just offered me a Soda!!!!!!! Final result; I stayed in a smaller room, in a cheapest room i've had payed for, I waited for 1 hour to enter my room, the hotel / manager did not comply with the promised made by their employee ( they lied to me!!!!), and the hotel is not responsible for its mistakes, blaming only its untrained staff!!!!!
guilhermeSchuch
guilhermeSchuch, viagem em família de 1 diária
Avaliação de hóspede verificada da Expedia
