Amazing location, beautiful view. Great matress and hot water.
Breakfast is cofee, juice, yogurt and 2 sweet pastries. Very poor. Only sweet, nothing savory.
Cleaningness was below average. we had dirty cutlery with Nutella ( I hope), hair & stains everywhere,
We booked a superior room, but because of wrong double booking, we were given the cave room, with no other option.
You should never give the cave room, without asking first. If you are even a bit claustrophobic, you are done. Too damp and cold (12 Celsius). Waking up in the morning with a headache, runny nose & sore throat, due to the humidity. If you ask for the cave room, you kind of expect that, but if you didnt ask for it, its a problem.
You can only sleep with the dehumidifier by the bed working in full power, so if you need quiet to sleep, its a problem.
The owner refused to turn on the heating for more than 1 hour per day, because she said ''it is summer''. Meanwhile, the heating in the reception area, where the owner spends her day, was working in full power, all day long.
The lady speaks no english, spanish or anything else than Italian. Thats probably why I never got a reply to an email and message I sent 20 days before arriving, asking for directions.
Overall, it is in a great spot, in the Sassi and 3 mins from the cafes & restaurants, but the service, cleaning, switch of rooms to the cave with no notice, unwilingness to turn the heat, poor breakfast made it a firm NO.