Booking for The Marketplace apartments. Five days before arriving, the hotel informed us that the room is not available and moved on another hotel : Five rooftop (cheaper than the previous one). They gave us no reason for unavailability.
After asking for compensation : nothing (just two days before arriving they proposed to cancel for free... but 2 days before there is no vacancy at Funchal, so you are held in hostage!!!).
When we arrived late in the evening :
- No baby bed => so we need to sleep with my child in the same bed
- Hotel very close two building works and with very bad sound proofing
- They indicate we got the room 3 at the third floor but it does not exist, need to knock at other rooms door to understand where is the room...
- No car park and no possibility to access with the car close to the hotel (so late in the night you have to bear all your luggage and and after looking for a car park...). On expedia, it is clearly indicated that there is a car park on the initial booked Hotel.
With my wife who is pregnant, it was an horrible stay.
It is my first time I wrote a bad review, although I travel very regularly. Definitely, I don t recommend.