Pat, the owner is very attentive and sociable. The Inn is on a beautiful, historic square. The rooms are comfortable, and well-appointed, and she served a fresh, hearty, delicious breakfast. I heartily recommend this inn for anyone wanting a relaxing, elegant stay in Louisville. It was perfect for my husband and me, but it would not be suitable for business travelers requiring reliable, high-speed WiFi or for disabled travelers who would struggle with stairways.