Room requests were not accommodated & despite us being a family of 4, our rooms were not close together or quiet - the music from the hotel bar on Fri & Sat night was extremely loud in our 1st floor bedrooms until very late. Our room had no mirror other than the small bathroom mirror. The hairdryer would not reach to be able to see in the mirror, although they did provide an extension lead after we complained about the inconvenience. There were no instructions for the aircon control so we were always either too hot or too cold and it would turn on and off randomly during the night causing a lot of noise and the power lights are very bright! The hotel is in a great location, close to the high street shops, tube station & plenty of cafes and restaurants. All staff were polite & helpful. The decor in public areas is very decadent & unique but more thought should have been given to comfort & convenience in the bedrooms! Finally, we were surprised to see an unexpected charge on our final bill - watch out for this as they add a 5% ‘discretionary’ service fee. We don’t agree with this as we prefer to decide for ourselves whether or not a tip is deserved. They removed the charge with no fuss on request, but our feelings about our stay would have been more positive had we not had to deal with this.