For what you pay for this place, I was expecting so much more. If you want a 5-star hotel experience, go to Batumi and skip this place.
The positives were: the room/bathroom were nice, the main pool was huge and pretty, and the spa services were great.
The negatives were: SO. MANY. KIDS., there were literally more kids than adults here; the staff were not friendly and were unhelpful, the gate guard wouldn’t let us in so we had to literally call the hotel from our car at the front gate and tell them to tell the guard to let us in, wild stuff; the bartenders have no sense of urgency or order; the restaurant wait staff was cold, slow, and forgot one of our entrees even though it was on the bill when they initially brought it.