I booked the Home2Suites for the Chicago marathon on Sunday. When I checked in, the clerk took like 45 minutes to figure out my room then told me they didn't have a room at the Home2Suites but would put me in the Hilton Garden Inn. He informed me I could go up to 22 floor for breakfast but when we went up, that property didn't include breakfast for free like my original booking. They failed to inform me of that. After the marathon, I was exhausted and just wanted to shower and relax and my keys didn't work! Then when I asked about it at the front they asked for my I.D which I didn't have. I had to wait another 40 minutes before I got escorted up by security! When I checked out Monday, I had an additional fee of $477 on my credit card that they never communicated to me about. Not anything I charged to the room, just them trying to cover the costs they failed to mention when I initially checked in Friday! If you are goiing for the marathon and want to stay at this property, just be warned they seem to have no problem giving away your booking, randomly locking you out of your room, failing to give the breakfast you are supposed to get with your booking and have no problem charging a difference in fees after you have left their property! To me, they lack basic respect for their customers who are depending on having the room they booked with breakfast actually available when they arrive their tired from a long flight & marathon.