Hi, this will be a super long furastated feedback, the room which was given to me by D'Carlton A32-02A was a rundown room not as been posted in hotels.com, the list as follows: main door cannot open, living hall and one bedroom no aircon, shower unit poorly maintain, no toilet roll, living hall no tv, it was a nightmare. Upon check in, the person at the reception counter does not speak english, need a translator over the phone to do translation, i try to settle with hotel management to see whether can i cancel the remaining 3 nights, end up they propose me to pay additional RM$500 to stay at their showroom unit which i say this is not acceptable, which earlier i paid SGD 339.11 for a rundown room. I have called 2 times to hotels.com customer service...end up i am been push around with no resolution, your customer service did called to D'Carlton, resolution is they will send their technician to repair, which i say this is ridulous, i paid to enjoy my holiday, not at the mercy of hotel staff doing their repair work...all in all the money i paid out is the WORST holiday!!!!