I was suposed to be there for just one night for a flight conection. We were coming from a very long flight, and was supposed to be in another flight in the morning. And I understand now the place does not have a reception and I should have communicated before we would need a late check-in. But this was a trip that we visited more than 20 cities, and stayed in more than 20 places. Those that did not have 24 hours reception would send emails and messages conserned and organising the check-in. In this place they just did not care. When we got there, and called the number given we were just ignored. They saw the message in the whatsapp and simply ignored. Me and my family were exausted in a foreing country at midnight, without a place to stay and completly ignored by these people. We payed more the 100 euros of taxi looking for another place to stay. My mother had just lost her mother and we were trying to get to our country and had to live this very sad experience. I have a total knowlegde that I sould have read better the anouncement and tried a comunication before. But we were on a very long trip, living a very sad family moment, trying to get as soon as possible back to our country, and we stayed in so many places, that had the concern of send This place, that does not have a lot of check-in to organise simply did not care. The money was already on their account, so they simply did not worry. When we were there, they just ignored us. Visualized the messages and gave no help.