Staff were universally kind, bed was so comfy, and the beach was small, but uncrowded and lovely. Private balcony with ocean views was dreamy. Only 1 of the 2 restaurants was operating, and only 1 of the 2 bars, but the pina coladas were fabulous. Can't believe they didn't have scrambled eggs or sausage for the breakfast buffet. Most disappointing was the coffee situation. Cheap little single-cup coffee brewer in the room and I had to repeatedly request (dry) creamer and it came in little packets and was clumpy. A Keurig or Nespresso coffee maker in the room, or even just liquid creamer, would have made my mornings so much better. And cold water readily available in the lobby would have been a wonderful touch. Also, there was no ice available anywhere in the hotel -- had to visit the bar to get some. Last, they could turn off the piped-in music sometimes--perhaps after 8 pm. We really wanted the chance to sit on the beach and listen just to the ocean and the gulls, but always had the annoyance of music competing with natural sounds. All in all, we had a great stay, but some little touches would have done a lot to improve the experience for us. In a great area if you want to stay away from the crowds up north, with easy taxi access to Playa Norte, Punta Sur, or anywhere you might want to go.