I write reviews for all hotels I stay at, good or bad, and I will always be honest.
I was meant to stay at this hotel on May 25, 2024.
However, after booking two rooms and arriving at the hotel on the day of arrival, issues occurred. The receptionist told us that they were trying to locate our rooms and had us waiting 45 minutes before being told that they don't have any rooms and were going to re-direct us 20 minutes away to another hotel. Well away from the area we wished to stay in.
What made it worse was that a couple came in while we were there and got assigned a hotel room without any issue.
So basically, we were lied to by the hotel.
Anyhow, we refused that offer of relocation, being that we had been waiting over an hour now. The receptionist was back and forth with her boss. It's an absolute shambling hotel.
THE HOTEL STILL HAS NOT GIVEN MY REFUND BACK!!!
Will be trying to get my money back via hotel.com or my credit card company