The hotel offer superb Japanese hospitality, the meals are delicious. Service are polite and excellent ! It is a very traditional Ryokan with an in-room onsen bath. The hotel does not offer a communal onsen bath. Our room faces mount Yufuin and the view is very nice. Hotel does not have a shuttle service, however, it will pay the taxi driver when you hail a taxi to go to the hotel, on check out, hotel will get a taxi to get you back to the rail station . The stay was very relaxing and of value.