6/10 - Bom
11 de abr. de 2025
Lack of communication and management
The marina area of Salé is well located. We booked for the first 2 weeks of April. We arrived at the end of Ramadan which was a statutory holiday. The check in was done very fast and not much information was given to us.all she was interested in was that i leave a good review on booking.She told us that it was a holiday for them today and i felt like i was disturbing her. The apartment was never inspected before the rental. We had water issues in both of the bathroom sinks.and we only had one towel left on the bed. I asked for an extra bath towel and 2 hand towels and i finally got them at 11pm that night. Getting a plumber was also difficult. The apartment is not as described on the hotels.com website. Seems that alot of the furniture was removed, lots of lights didn't work. Patio doors didn't open because handles were missing. We stayed for over 8 days so we were entitled to 2 cleanings. But we never saw a cleaning lady during our stay. The apartment was priced very high considering the amenities..i had never stayed in an apartment that doesn't even give you a starter kit with dishsoap sponge shampoo etc etc no broom or mop to clean up my water on the floor from the leaky sinks. Never had any contact with the lady that booked us in.she never even checked to see if all our issues were resolved. The area is very noisy at night for the scooters racing down the road. The day before we left , i wanted to know where to leave the keys. I was very disappointed with my stay.
aline
aline, viagem de 9 diárias
Avaliação de hóspede verificada da Hoteis.com
