10/10 - Excepcional
17 de novembro de 2024
Almost Perfect
This hotel is gorgeous and our room was clean, huge and well appointed. The bed was extremely comfortable, by far the nicest we encountered in our 10 days in Mexico. The hotel is in a good location. Close to many things, but on a quiet street. It's so close to being perfect, but we felt like they needed to take our room out of service for a few days to do some maintenance. The floor boards creak extremely loudly, enough to wake you up in the night if your partner is walking on them. There were a few other minor things too like outlets that weren't attached, etc. Also the wifi in the room was very weak. I was having to reconnect every 15-20 minutes. Lastly, they need to work on their communication. We sent a message to the hotel a couple weeks prior to arrival through hotels.com and never received a response. Also we were confused about what to do when we arrived. An email ahead of time with instructions would have been super helpful. Once we were there and checked in and had their WhatsApp info to contact them they responded immediately. Overall I would recommend staying here. It just needs a few tweaks to fully live up to its incredible potential.
Maria
Maria, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
