6/10 - Bom
20 de março de 2025
Great hotel but also horrible
The Teak hotel is great but the owner must be more responsible.At lunchtime I entered terrace made of wood.Part of the structure was rotten/ bad shape and all of a sudden the floor gave in and I was on the way to the ground 5 meters below.I could have been killed but managed to hang on.I I was not badly wounded but this is serious.
I called the american owner, he was " shocked" of what happened and decided to immediately close the terrace for all quests..He apologized and gave me free overnight stay.Very professional and so was manager in the reception.She cared so much for me.My love to her!
This incident should never have happened.There is no excuse for an owner of a hotel who is reponsible to put guests life at risk.In my homecountry Norway the authorities would have closed the hotel immediately.I think Hotels.com should contact the Teak hotel and have a confirmation that the terrace is repaired before they allow the The hotel to use their booking plattform.
A shocking experience!
Dag
Dag, viagem com amigos de 1 diária
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