6/10 - Bom
5 de janeiro de 2020
Needs to improve
Although the staff was quite friendly, they don’t manage to help you a lot. Being, supposedly, a good hotel, you expect everything to be working and, if not, that the staff can fix it. We booked the presidential suite for new year expecting to enjoy the jacuzzi on the roof but we were informed upon arrival that the jacuzzi is not always working, they fill it up when you need it but it needs one and a half hour to be prepared. This was not as expected but for us not a problem. They did come to prepare it but the water was lukewarm, and on a December night on the rooftop you need the water to be hot. Despite our requests, they insisted the water was hot enough and that they couldn’t provide water hotter than that and that we should expect this being that it was cold. I actually understand that but if they can’t provide it, they shouldn’t advertise it. On the following morning they told us that actually it was a problem in the boiler and other guests had complained the water in their rooms was also not hot. It’s just that they are not capable of handling the situations and there was no manager that we could talk to. Besides, some of the court aims in the rooms were not working (we had to attach them to furniture to keep them open) and the rain shower is really not clean. There are smalls things that I wouldn’t mind in a lower category hotel, but not when you pay this much money for a suite. It’s a shame because the building is beautiful and the view from the roof top amazing.
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