Mucho friendly, thoughtful and very helpful staff and innkeeper. I've been to Valparaiso three times, and because of my bad back and knees, not an easy uphill walker, I'll certainly hire a taxi for a few $s to get to Via Via uphill, although I've stayed at more accessible (for me) places. Younger backpackers will think the walk is the proverbial 'piece of cake'---but I'm 71 years old.... Hey, it's hard, very hard, to find a better place in Val, and at this price and ambiance... My first "gush" recommend on hotels.com, so go!