This is a difficult hotel to evaluate. Separating the positive and negative points:
- Positive: Wonderful ambiance, beautiful and welcoming facilities, multiple restaurants (especially if you buy the "Preferred Club" package); very calm beach, serene sea; all-inclusive system without wristbands and without access restrictions; good quality of drinks (in the Preferred Club area); 3 breakfast location options (for Preferred Club); various always heated pools; etc.
- Negative: Service is lacking in the restaurants (frequent errors in order fulfillment, delays in table clearing, general lack of attention); food quality: although tasty and varied, it lacks sophistication for a hotel that labels itself as "unlimited luxury"; desserts, despite their fancy names, are very simple; the Pad Thai tastes like an Italian pasta with carrots, without any original taste or ingredient; the dessert cheese served in the French restaurant includes slices of mozzarella; in short, an attempt is made to maintain some sophistication in service, but the foods are not at the level of the hotel's proposal, although they are not bad. Comparing to the brand of the same network (Secrets), we have an inferior service in terms of food. About the beach: there is a "no chair reservation" rule, which states that after 45 minutes the belongings will be removed, but in practice this does not happen. Beach chairs with no one around, but with belongings on them. Very hard to find shade even in the Preferred Club.