Travelling from the airport at night, I arranged for a late night arrival, not expecting to arrive after 11 at night. I phoned the number on the gate, and with a smile I was welcomed to the establishment. Such service needs to be recognised and commended, thanks Hilda.
There were chocolates on the towel in my room, which was a nice touch, but unfortunately there were hungry ants on the towel. Other than that, it was a pleasant experience.