The hotel itself is very nice and the location is decent. One huge benefit is that there is a metro stop right outside the door and the train station is only one stop away. We thought the noise from the metro might be a problem at night but it wasn’t. There is not a lot right around the hotel which is why we only have the area around the property 3 stars. You have to ride the metro or walk a little bit to get to food and shops. We had scheduled a massage before arriving and upon arrival, we rescheduled for the same day at a later time. The man at the front desk told us it was done, but when our appointment time came, no one was in the spa. When we went up to check with the front desk they told us we had missed our appointment. This was frustrating. When the maids cleaned the room the forgot to give us bath towels on of the times and toilet paper another. It felt like we were always calling down to the front desk to get what we needed. Overall, we were happy with our stay with the exception of the staff and service. The hotel is clean, nice, and comfortable.