This being labeled as a 5* is a big stretch. Starting with the check-in process it just felt off. We had to get our bags from the rental car and unless everything as the bellman was busy. Reception was slammed, which is fine, however it took a while to get the room. Service was just ok across the board. We all have bad days but it shouldn’t be abundantly clear to the guests…restaurant service was super slow, 20 minutes + to get a drink order in. The list goes on. The room was decent, nothing special. It’s super strange to not have a peephole in the rooms though, so if someone knocks you need to open the door to see who it is. I’m glad I looked at the bill prior to checkout, we asked to use a euro outlet converter and they had it on the bill as a €50 charge. We went back to the room and turned it in, but €50 is just nuts. It’s not terrible but it’s not great.