4/10 - Razoável
14 de novembro de 2016
Beautiful location but a deception
When we arrived, the room with view to Torres del Paine we had reserved was taken. I had phoned one week earlier to reassure my reservation, so it really didn't fit when they told me the reservation had just appeared from expedia the day we would arrive.
They put us on a terrible room instead, in which the bathroom had a dirty floor, specially under the door, it was full of hair, it was really really filthy. Actually there was always a hair on top of everything, in the bathtub, on the sink, even on the bedsheets!! :(
At least they charged our two nights in the lower-level bedroom type and offered a 25% discount in our dinner, which could, honestly, have been for free. We paid a lot, even with the discount, for a menu with a pumpkin soup that tasted like nothing, a meat with rice and beans (ops, the rice was over, so they served fries instead) and a tiny artificial-tasting dessert.
But that's ok, we could handle it... everything is very expensive in Torres del Paine, the food is very simple and the service is slow...we found it out the next days. But cleanliness and good sense are essential!
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Avaliação de hóspede verificada da Expedia
