Terrible experience! I have travelled all over the states, stayed in many different hotels/motels. This by far is the worst one ever.
Four of us got here after eight at night, a man checked us in. Found shower drain clogged up, water raised to ankle deep within two minutes, dirt and hair back floating from the drain. Called front desk. Waited 40 minutes, a handyman came with a plunger, for about 2-3 minutes he left; said he would be back in ten minutes with tools. We waited another 40 minutes but no one came back, then we called again about the problem. A female answered, gave us a runaround:“handyman said the drain is fixed.” “I don’t know about this…” “we’re full, no open room…”“manager not here, I’ll text him…” “have to wait till tomorrow…” Nothing was done. It was definitely a frustrating night for us fighting the drain all night. Unfortunately we had booked two nights here.
The next morning we came to the front desk, expressed our frustration and request for room change or a refund for the second day. Man at the desk was who checked us in the night before. He did not at all seem sorry about what happened last night. He insisted that the shower was fine because handyman said so, and we are the ones who are nuisance, being unreasonable. He refused to switch rooms nor to refund us. During the conversation, he became hostile and yelled at us,”Shut up! No one else is complaining but you!” “No refund! If you don’t want to stay, just leave!”
I CANNOT BELIEVE THIS!!!!!