I had to arrive 1 day late in Accra, on 18 June instead of 17 June, due to my first flight arriving late in Lisbon where I was to take the connecting flight to Accra. This was an occurrence that was clearly out of my control and I requested Hotels.com to request a refund for one night from the Swiss Spirit Hotel & Suites Alisa. Hotels.com was very responsive and immediately contacted the hotel and advised me in writing that the Swiss Spirit rejected the request. I then contacted the hotel myself and was told that they cannot accept my request for a refund--full stop. This is extremely disappointing and not in line with Customer Satisfaction oriented policies one expects from these types of establishments; particularly when hot water in the shower was only available in the second day that I stayed there; only bath towels were provided with no hand towel available in the bathroom; wi-fi was weak in the room, with connection lost frequently until very late in the night, and I had to pay 90.6 for a room per night, without breakfast!