Oh goodness, where to start...black-out curtains were ripped and hung pitifully, could hardly close them, the room smelled of mildew, the toilet tank was seriously leaking which prompted the tank to fill up every 9 minutes, shower wouldn't start so had to call maintenance, high tub was difficult to access and dangerously slippery, shower vent was disgustingly dirty, towel holder was broken off and hanging poorly. Decided to try the pool but by the time one finds its way to the hotel through the badly lit construction zone and closed roads, the check-in is after 5 PM, you still need to find a parking space, grab a bite before everything closes, and by then, the pool closes at 9 PM. Thought of winding down in the whirlpool but couldn't get it to start. Tried the pool instead but as I got in, I was asked to leave as the pool was closing. No problem as I found the pool floor to be too viscous to my liking. Back in the room, the maintenance man that was repairing the leaking toilet made arrangements with the front desk to have us move to another room. It still puzzles me as to why they attributed us this runned down room in the first place when there were plenty other ones in much better condition. And we had booked an upgraded room too! Finally, I must admit I had a good night sleep. The bed and pillows were comfy and the temperature in the room was perfect. I must also give a high-five to all the personnel I dealt with that showed us much kindness and caring. Thank you!