We booked a taxi to the Kyrgyzstan border via the hotel reception. When we were discussing the price with the receptionist, we were told that the hotel had to deal with trusted taxi companies to guarantee a good car and good driver with experience on this route.
What we got:
The car was small and the driver the worst ever: PLEASE READ THIS!
He fell asleep (already within one hour after departure, have to tap him on the shoulder or shout to him when his eyes closed, this for 7 hours),
He can not drive a car (do not know how to anticipate or he is half blind or both),
He can not read the directions signs (even with the 3-letter word O'SH), stopt several times to call or to ask people on the street for the direction.
Who is here to blame?
The hotel who reserved not with a trusted taxi company
The taxi company who turned out not to have a good reputation.
The taxi driver who deceived the taxi company.