2/10 - Insatisfatório
9 de abr. de 2025
Not trustworthy
Worst experience we've had in a very long time. Booked 4+ months in advance and pre paid. Had conversation maybe three weeks before arriving about an onsite event... they certainly had the reservation.... but on arrival, they "lost it". The expedia rep got on the phone with them, bit cpuldnt resolve othe than the Stanley House offered us a room at their "sister property"... a highway side Hampton... not exactly simliar to a countryside spa resort and obviously not what a couple is looking for for five nights in Blackburn. They would not process a refund but the hampton wpuld be at "no additional charge" ... so we get to pay Stanley House rates for rhe Hampton how nice... or i am just outbog pocket for the whole thing. There was very little availability anywhere else and we had a friday night evwnt (match).... so, stuck. Further outrage, we got to the Hampton and realized although we were stuck for at least a couple of nights... but no way were we staying five...so within the hour we arrived i was scouring for other options and the first bloody result that pops up is a availability at the stanley jouse from saturday on?!... really felt like a bait and switch because they were busy thursday/friday. Bthey could have at least said that and welcomed us back for the rest of our stay. In any event we cancelled all of our side trips ( at cost to us) and left for manchester (which was cool despite the additional cost). All in all, the most expensive Hampton i've ever stay at
Troy
Troy, viagem de 5 diárias
Avaliação de hóspede verificada da Hoteis.com
