The hotel itself has an excellent just near the St-Mark square, however the entrance of the hotel is hidden on a back street, instead of like the photos of their website, which is right facing the square. We took the rooftop suit with a private terrace, the view was amazing, however the drain of the jacuzzi in the bathroom was quite dirty with a lot of hair and used tissues. But what mostly surprised us was after we checked in and laid in the bed, the hotel staffs opened the door with their key without even knocking the door in advance. We were shocked at that, and they apologized and said it’s because the previous guests forgot their passports in the safer, so they just opened the safer in front of us and took the passports. I mean they could have made a phone call to the room in advance or at least knocked the door before they opened it. We found this was really unprofessional, and it’s very the first time the thing happened during our many years travelling experience.