This property is very confusing to get to travel wise. Arrived and got to room, which wasn't what we booked. Non-smoking, which smelt like smoke....room to fit 4 adults and 2 kids, with 2 queen beds. How did we all fit? Not possible. We were charged $15 per roll out, per night. This is not the room we were promised. Very, very disappointed. Went to front desk to complain and was told no manager on duty and would have to go through third party who we booked with to take care of. Well, travelocity blames the hotel, hotel blames travelocity. No resolve. Very sad that this type of disappointing customer service from major brand names occurs in 2024.