Eraeliya villas lives up to the expectations in the photos - it really is stunning.The high ceilings in the upper rooms in the main villa mean that the room feels even larger and waking up to the sea view every morning is wonderful.
Unfortunately the service doesn't quite live up to the beauty of the property, or, more honestly, the rather high price tag.
- Breakfast is ordered the night before and supposed to be delivered to the room, at the time you specify. We stayed for 6 nights and breakfast was only on time twice, arriving anything from 15-30 minutes after the time you requested. No big deal if you are just lying by the pool, but as my husband had to leave to go diving one morning it meant he had to go hungry.
- For the whole duration of our stay there was only one room key as the previous occupants had apparently forgotten to return the spare. I'm not sure what would have happened if we'd mislaid that key
- For three days our air conditioning kept malfunctioning. It was ultimately replaced, and whilst the staff were responsive to get it working again, it just became an annoyance until it was finally fixed
- When we left reception tried to get us to sign for the full room charge, even though we'd already paid in advance, which seemed odd. When I asked why hotels.com wouldn't be paying the hotel, they backed down
When our driver arrived we said goodbye to the group of staff in reception who were chatting amongst themselves. They didn't reply. Sums up the service