Staff was very knowledgeable about the area, things to do, places to eat etc...only drawback was that hot tub was not working and front desk didnt know it and said it would be available by Wednesday evening, IT WAS NOT nor was it when we checked out on Thursday. They did let us go to a nearby property and let us hottub there, but very inconvenient and when we checked in, we were told hottub was working and would be throughout our stay. Before i made my online reservations, i was also told hottub was working and would be during our stay. (I ALWAYS CHECK THIS WHEN WE TRAVEL, I MAKE SURE LODGING HAS A HOT TUB AND ITS IN WORKING ORDER, AND MAKE MY RESERVATIONS ACCORDINGLY)
I realize things happen, but was told after they spoke with maintenance that it was SCHEDULED to be down (VERY INTERESTING THAT FRONT DIDNT KNOW AT THE TIME, BEFORE RESERVATION, nor WHEN WE CHECKED OUT...VERY POOR COMMUNICATION)
I know its sounds petty, and knitpicky, but its my money and preference.