We arrived late, but found a nice welcoming letter with access information. I texted James to let him know we'd arrived and asked him to charge our card since it was so late. He was very accommodating. The room was very clean and comfortable, and since we had to be a the ferry terminal at 5:30am the next morning, we went right to bed. The next morning, I was horrified to find I'd left our cooler and food in the fridge. There wasn't much, but we were already in line for the ferry, so no way to go back. I texted James to see if he could make use of the items, but instead, be personally drove down to deliver it to me at the Ferry. I also found a nice local beer inside as a bonus. SO impressed - they really went above and beyond so this was a fantastic place to stay and I highly recommend them!