I couldn't give it more than 3 stars because of two big issues: 1. the shuttle system is a mess: the schedule isn't followed; when a shuttle fills up it leaves even if that before the scheduled time; although there are two vehicles, only one shuttle is typically active, regardless of need. We ended up waiting for nearly an hour at one time to back up to the hotel because the shuttle left before the scheduled time, and in a loud "conversation" with another group trying to go down the mountain because seating was insufficient. And 2. The level of English is such that a lot of requests and other conversation are not understood. For a high-end property during the height of the ski season, when they are making the most money, these should not be issues. Otherwise, we were very happy with the place.