We had a poor experience during check-in. Check-in time was supposed to be 3PM. However, when we got there, we were told our room wasn't ready and it'd be a couple of minutes. Those "couple of minutes" turned into an 75 min. We were there on vacation and had places to go, and the hotel's disorganization impacted our plans. The receptionist said the delay was due to us having booked a city view room on a high floor, and that they clean rooms from bottom to top floors. Hardly an excuse, since we were paying for a "better" room. At 45 min past check-in, I asked if we could get a downgraded room and just check in, but they could not help. No additional accomodations were made for us. I would not recommend staying at this hotel.