I booked three rooms for myself and two colleagues. This was my first time when I booked a double room, but since I was alone, only half the room was prepared. The double bed was made up for one person, there was only one towel, etc. Additionally, the bed linen and pillowcase were not clean; they smelled of cologne and sweat. The room also had a cigarette smoke odor. I raised these concerns with reception, and they advised me to send an email, which I did. Unfortunately, the email went unanswered, and nothing changed the next day.
This was a disappointing experience, and I can’t recommend it to anyone