We booked on lastminute.com but when we arrived there was no record of our booking. We were told, oh, she musn't have looked at it for a couple of days. Anyway, room was allocated with a choice of access to the balcony. The bedding was clean as were the towels, but the room needed a dust, we could write in the dust on top of the bedside drawers. The Gent's bathroom/toilet was grubby and is in desperate need of some work.
We have stayed here before some years ago, but the standard appears to have dropped a bit.