Although most of our stay was pleasant, our experience with the manager upon checking out was very negative. Because of it I would recommend staying somewhere else in Sapa. To begin, we were wildly overcharged for services. Then, the manager arranged for a private car and driver for us but the driver literally kicked us out of the car once out of town, leaving us by the side of the road. The manager was supposed to buy us train tickets; he kept asking us to pay him without providing the tickets, lying when asked about what was going on. Something that could have been so simple ended up being very stressful and requiring a lot of waiting time and uncertainty and interaction with someone being dishonest and disrespectful. I don't normally write negative reviews but this was seriously the only bad experience we had in our three weeks in Vietnam. Disappointing and unnecessary as Sapa has a million other options.